How Biz2Credit freed up HR bandwidth with automation

About Biz2Credit

Biz2Credit is a financial technology company dedicated to empowering small businesses with quick, streamlined funding solutions. By simplifying the loan process, Biz2Credit fuels growth, job creation, and economic impact.

As Biz2Credit expanded, its lean HR team struggled with manual onboarding, scattered internal communications, and limited bandwidth to focus on strategic initiatives. Without a structured system in place, new hires had inconsistent experiences, and employee engagement efforts lacked organization and visibility.

The Challenge

Before partnering with ChangeEngine, Biz2Credit’s HR team faced three major hurdles:

• Time-Consuming Onboarding Process – Onboarding was manual and inconsistent, requiring one person to manage the entire process, leading to inefficiencies and delays.
• Lack of Streamlined Communication – The HR team struggled to keep internal messaging organized, making it difficult to provide timely updates and ensure employees received important information.
• Limited Bandwidth for Strategic Initiatives – Daily administrative tasks left little room for HR to focus on enhancing company culture, fostering engagement, or supporting high-impact initiatives.

With significant time spent on repetitive processes, Biz2Credit needed a solution to automate HR workflows, improve internal communication, and free up time for strategic work.

The Solution: ChangeEngine

Biz2Credit turned to ChangeEngine to automate key HR processes, enhance employee engagement, and improve onboarding efficiency.

• Automated Onboarding Process – By integrating structured follow-ups, essential resources, and IT support, onboarding automation saved 15+ hours per new hire. With 25+ new hires onboarded since September 2023, the HR team reclaimed over 375 hours.
• Enhanced Internal Communications – Ready-to-use templates and automation ensured clear, timely, and engaging HR communications, replacing stale email blasts with targeted, interactive messaging.
• Automated Recognition Programs – Employee birthdays and anniversaries were automatically celebrated in dedicated Teams channels, fostering a sense of belonging and inclusivity.
• Empowered Managers – Automated reminders and manager nudges ensured that new hires received structured check-ins, enhancing the onboarding experience and ramp-up time.
• Data-Driven HR Strategy – Analytics tools allowed Biz2Credit to track engagement and adjust strategies for greater participation in HR programs.

The Impact: A More Efficient & Engaged Workplace

By implementing ChangeEngine, Biz2Credit’s HR team has saved over 375+ hours annually, allowing them to shift focus from administrative tasks to high-impact initiatives.

• 375+ Hours Saved on Onboarding – Each new hire onboarding process was reduced by 15+ hours, leading to significant time savings.
• More Engaging Internal Communications – HR messages are now clear, targeted, and interactive, creating a more connected workforce.
• Stronger Workplace Culture – Automated recognition programs improved employee morale and engagement.
• Improved Manager Participation – Structured onboarding support and reminders helped managers actively engage with new hires.
• Scalable HR Processes – Automation allowed HR to streamline operations and support rapid company growth.